Frequently Asked Questions

EXHIBITOR MANUAL

The Online Exhibitor Services Manual provides a comprehensive guide to the technical services available to Exhibitors at TOC Events. It consists of 6 sections 

Section 1 will contain deadlines and the team contact list. 
Section 2 will contain important general information about exhibiting and the exhibition timetable. 
Section 3 will comprise of hotel, parking and transportation information. 
Section 4 will contain important information about stand types, shell scheme details and stand construction. 
Section 5 will contain important information about health and safety.
Section 6 will comprise of the shipping, customs and onsite handling information.

The manual would have been sent by automated e-mail from Rebecca Davis by the 1st September. In case you do not have your login details to the Online Exhibitor Services Manual by 1st September, please contact Rebecca Davis, Operations Assistant: Rebecca.Davis@toc-events.com

The Show Timetable for exhibitors is located in Section 2 of the Online Exhibitor Services Manual. 

An Official List of Service Contractors is available in Section 1 of the Online Exhibitor Services Manual.

All our Official Contractors are listed in the Section 1 of the Online Exhibitor Manual. If you have been contacted by a suspicious party, please, contact Rebecca Davis at Rebecca.Davis@toc-events.com

Please complete your online Exhibitor profile by 1oth August.
Please complete the Health and Safety Declaration Form by 1st September in the Online Exhibitor Manual.

There is no set dress code for the exhibition times but our recommendation would be business attire. However, during build-up and break down process the correct personal protective equipment (ppe) is a compulsory requirement for everyone on site, e.g. safety boots and a hard hat. PPE must be worn during all times of build-up and break down.


ACCOMMODATION & LOGISTICS

Please check on the Peruvian government website - www.consulado.pe
Visas will need to be attained by yourself, however, TOC Events can send you an invitation letter if it is required. In such case, please send a request to marketing@toc-events.com

This year TOC Events has partnered up with Copa Airlines to provide TOC attendees with discounted flights. Discount Code is # C7533 (15% of discount), please visit the website here.

TOC Americas 2017 will be held at Westin Lima & Conventional Centre Hotel. Only a limited number of rooms at discounted prices have been reserved for TOC attendees. Please note, that this is the only official accommodation provider with which we work for TOC Americas 2017, all different claims would be fictitious. 

If you have recently received an e-mail from a source you cannot recognise and suspect it to be a scam, please forward it to us. We highly recommend to contact us prior engaging into conversation with potential scammers.


ONLINE EXHIBITOR HUB

This can be done by yourself in the exhibitor profile. Please search for “Welcome to TOC Americas 2017: Your Logins” e-mail in your inbox for a personalised link for your online exhibitor profile.

This can be done through us directly, please send us an e-mail request with the new company name.

Sometimes this happens because there are foreign letters/symbols present in text, that prevent biographies and descriptions to be seen. Some of the symbols include: Ä,Ö,Ü,ẞ, ™, ° and more.

Please check the text on a presence of foreign letters and symbols, remove them, save changes and refresh your profile. If the problem remains, please contact us.

Please send us an e-mail with new contact details, they should include:

First name
Last name
Job title
Telephone number
E-mail address


BADGE REGISTRATION PROCESS

The badges are compulsory for everyone who wants to be on site during exhibition, this includes visitors, exhibitors, speakers and delegates. They should be registered prior the event through N200 platform.

N200 is our registering platform in which you can register yourself and your colleagues for badges, track how many visitors registered for the show using your registration link, order lead capture devices for your stand.

Please search for “Welcome to TOC Americas 2017: Your Logins” e-mail in your inbox for a personalised link to your registration page.

Once you are on it, go to “Events”.

Check if the event is TOC Americas 2017

Go to “Personnel” to register badges and click the “New”  button.

Then you will be able to register your personnel by filling in their personal details.

If you have never used this system before, you should create a new account by filling the fields on the right-hand side. If you have used it for previous shows, but you cannot remember it, you can easily reset it by pressing “Forgot password” button and choosing “e-mail” version in a new window.

It is better to liaise with your colleague and obtain logins from the colleague personally. Due to data protection law, we do not have access to exhibitors’ logins as they are created by themselves. 

In case you cannot reach your colleague, you can contact N200 Helpdesk. They will be able to reset your password and give you new logins.

This can happen if you use an old link to N200, as each event has its own link for registration, it is important to use the one that was sent to you in a welcome e-mail.
Another reason for this might be you ended up in a wrong section of the platform.
If you find yourself on Visit Connect and not Visit Partner, please follow the steps below:

Go to “My Account” on the left hand side menu.

This will take you to new page where you will see the menu below, click on “Visit Partner”.

From there you will be able to see the right menu for badge registration.


COMPLIMENTARY MARKETING TOOLS: BANNERS AND E-INVITATIONS

Personalised banner is an image created by us to help you to promote your attendance at the show. Personalised banners have your company’s logo, stand number, event dates and places. Banners can be used on your website in “events” section, can be posted on Twitter, Facebook and LinkedIn.

A standard banner looks like this:

E-invitation is an e-mail that includes your personalised banner, a link to your online exhibitor profile, links to exhibitor products, exhibitor list, registration, agendas and other important information. This tool can be used as an invitation for your clients, supporters, suppliers, sponsors, and other stakeholders you would like to inform about your attendance

A standard e-invitation looks like this:

We send personalised banners and e-invitations to your company’s first point of contact within a period of 2 months before the show. If by 1st August 2017 you have not received them, contact Oxana Dudchenko.

We can be flexible in designing your personalised banner and e-invitation to some extent. Please send your request to Ralitsa Encheva.

We are actively promoting exhibitor products on our social media accounts.

If you would like us to promote your products, please upload them to your online exhibitor profile and let Ralitsa Encheva know once you have done so.

You can also promote your stand on Twitter using #TOCAmericas and also mentioning @TOCWorldwide so we can re-tweet you.


EVENT GUIDE

Our official publication partner is Event Guides Ltd

It has come to our attention across several UK exhibitions that exhibitors (previous and current) are being contacted by third parties claiming to be collating an exhibitor's directory. Please ignore their correspondence as this is a scam. The companies in question also claim to be offering online services and use a form which resembles an organiser's free catalog listing service, inviting exhibitors to sign and return the form for an entry in a directory. Please ignore any communication from Fairguide and Expo-Guide. 

All exhibitors will be contacted directly by Event Guides Limited, Official Exhibition Guide publisher concerning their complimentary entry.

Exhibitors who complete their profiles on the website by 10th August will be included in the event guide. The information you enter in the exhibitor profile on the website, such as company’s biography, contact details, website address will be used to fill in the profile in the official event guide.

Each exhibitor has a profile that looks like the example below.

This is a feature that needs to be purchased through Event Guides Ltd. Please, contact Lorna Curtecka for further details.

This can be arranged in case there are empty pages left in the event guide. The advertisements can be purchased through Event Guides Ltd, please, contact Lorna Curtecka for discussing details.

SPONSORSHIP

TOC Americas offers numerous sponsorship opportunities that are divided into 4 groups: CSC Conference, TECH TOC Conference, BULK Conference and Global Partnerships. You can find more about the opportunities and prices by clicking the sponsorship group in which you are particularily interested, or by contacting our sponsorship team.

The benefits of each sponsorship package can vary, nevertheless the common benefits of sponsoring TOC Americas include:

- Visibility before, during & after the event.
- Website & E-mail Branding
- Exposure across all Socia Media means.
- VIP Dinner Invitations
- VIP Passes & Delegate Badges
- Sponsorship Concierge Service

For more information, please, contact our sponsorship team or fell free to leave a request with us.

Ralitsa Encheva
Marketing Executive

Tel: +44 (0)20 7017 9019
 Email Ralitsa

Oxana Dudchenko
Sales & Marketing Administrator

Tel: +44 (0)20 7551 9227 
 Email Oxana
 Connect with Oxana

Rebecca Davis
Operations Assistant

Tel: +44 (0)207 551 9759  
 Email Rebecca